nuebe Privacy Policy — How Your Personal Data Is Handled

1. Information We Collect

When you register an account on nuebe, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, and contact number. We also collect identity verification documents when required to confirm your eligibility to use the platform in the Philippines. During your use of the platform, we automatically gather technical data such as your IP address, device type, browser version, and session activity logs. Payment-related information — including transaction amounts, payment method types, and processing references — is recorded to manage deposits and withdrawals accurately. We may also collect information you voluntarily provide when contacting support or responding to platform surveys. All data collection is limited to what is necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.

2. How We Use Your Information

The personal data we collect is used primarily to operate and maintain your nuebe account, process financial transactions, and verify your identity in line with applicable Philippine regulations. We use your contact details to send account-related notifications such as transaction confirmations, security alerts, and policy updates — we do not send unsolicited marketing messages without your consent. Technical and behavioural data helps us improve platform performance, detect fraudulent activity, and ensure a stable and secure experience for all Filipino players. Aggregated and anonymised data may be used for internal analytics to understand how the platform is used and where improvements can be made. We do not use your personal data to make automated decisions that significantly affect your account without human review. Any use of your data beyond the purposes listed here will only occur with your explicit consent or where required by law.

3. Sharing and Disclosure

nuebe does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only under strict data processing agreements that require them to protect your information. In certain circumstances, we may be required to disclose personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally obligated to do so. If nuebe undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance where possible. We will never share your data with third parties in a way that is inconsistent with this Privacy Policy without first obtaining your consent. All third-party partners we work with are evaluated for their data security practices before any sharing arrangement is established.

4. Data Security

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the nuebe platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel only. We conduct regular security reviews and maintain internal policies that govern how staff handle personal information. In the event of a data breach that poses a risk to your rights, we will notify affected users and relevant authorities in accordance with applicable Philippinedata privacy laws. We encourage you to use a strong, unique password for your nuebe account and to log out after each session, especially when using shared devices. While we do everything reasonably possible to protect your data, no online platform can guarantee absolute security, and you use the service at your own risk in this regard.

5. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal, regulatory, and operational obligations. Transaction records and identity verification documents may be kept for a minimum period as required under Philippine financial regulations, even after an account is closed. When personal data is no longer needed for any legitimate purpose, we securely delete or anonymise it so that it can no longer be linked back to you. If you request deletion of your account, we will process that request in accordance with applicable law and inform you of any data we are required to retain and for how long. Backup copies of data may persist for a limited additional period before being permanently purged from our systems. We periodically review the data we hold to ensure we are not retaining information beyond what is necessary.

6. Your Rights Over Your Data

As a user of nuebe based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of it at any time. You may also request corrections to any inaccurate or incomplete data associated with your account. Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal. You may request the deletion of your personal data, subject to any legal retention requirements that apply to our operations. If you believe your data has been processed in a manner that violates your rights, you have the right to raise a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact our support team through the details available on the platform, and we will respond within a reasonable timeframe.

7. Cookies and Tracking

nuebe uses cookies and similar tracking technologies to maintain your session, remember your preferences, and improve the overall performance of the platform. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as logging in and managing your account. We may also use analytics cookies to understand how users navigate the platform, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some platform functionality. We do not use cookies to track your activity across unrelated third-party websites. Our use of cookies is consistent with applicable Philippine data privacy guidelines, and we review our cookie practices regularly to ensure they remain appropriate.

8. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable regulations. When we make material changes, the revised policy will be published on this page with an updated effective date, and registered users may be notified through in-platform alerts or the contact details on their account. We encourage you to review this page periodically so you remain informed about how your data is being handled. Continued use of the nuebe platform after any update constitutes your acceptance of the revised policy. If you have questions about any changes or about this policy in general, the FAQ page covers common privacy-related questions, and our support team is available to assist you further.